FAQ
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Are you a locally owned company?
Yes! The Campbell family who resides in Abilene, Texas owns and operates the company.
Yes! The Campbell family who resides in Abilene, Texas owns and operates the company.
Are you a corporation?
Yes, our parent company is JPCC, Inc. We operate under two different names.
Yes, our parent company is JPCC, Inc. We operate under two different names.
Procter Automotive & National Engine & Transmission
Who are the corporate officers?
- Jimmy Campbell · President
- Christopher Campbell · Vice President
- Peggy Campbell · Treasurer
Does Procter Automotive provide loan vehicles?
Not at this moment; but we are always striving to offer new and innovative way to give a better customer experience. But we will be glad to help arrange a rental for you.
Not at this moment; but we are always striving to offer new and innovative way to give a better customer experience. But we will be glad to help arrange a rental for you.
How long will it take to repair my vehicle?
Because of the nature of this business, it is difficult to pinpoint a specific time and date for repairs to be completed. Each repair is different, and there are many variables that can effect how quickly a repair is completed. We will always do our best to keep you informed on the status of your vehicle. As the repairs progress, we can give you a better idea of the estimated time and date of completion.
Because of the nature of this business, it is difficult to pinpoint a specific time and date for repairs to be completed. Each repair is different, and there are many variables that can effect how quickly a repair is completed. We will always do our best to keep you informed on the status of your vehicle. As the repairs progress, we can give you a better idea of the estimated time and date of completion.
If you don't have a part in stock, how long will it take to order?
If we need to order a part, it usually arrives next business day.
If we need to order a part, it usually arrives next business day.
What kind of parts will you use to repair my vehicle?
Procter Automotive will only use parts that meet or exceed OEM (Original Equipment Manufacturer) to maintain the overall quality and health of your vehicle.
Procter Automotive will only use parts that meet or exceed OEM (Original Equipment Manufacturer) to maintain the overall quality and health of your vehicle.
Do you service and repair all makes and models of vehicles?
Yes, we can take care of almost any vehicle on the road today; but if we can"t we will suggest someone who can.
Yes, we can take care of almost any vehicle on the road today; but if we can"t we will suggest someone who can.
My vehicle is still under the manufactures warranty, can you perform all of the maintenance my vehicle needs without voiding the warranty?
Absolutely! No matter what your dealer says, a qualified technician is a qualified technician, we employee ASE and factory certified technicians just like the dealer.
Absolutely! No matter what your dealer says, a qualified technician is a qualified technician, we employee ASE and factory certified technicians just like the dealer.
How can you prove that it's ok for Procter Automotive to maintain all of the maintenance needed for my vehicle without voiding the warranty?
Federal Law Prohibits new car dealers from implying or denying warranty service because routine schedule maintenance was performed at an independent repair facility.
Federal Law Prohibits new car dealers from implying or denying warranty service because routine schedule maintenance was performed at an independent repair facility.
Magnusen - Moss Act (1975)
Title 15- Chapter 50
Section 2301-2312
US Federal Code
