We had a situation where we got bad gas from a gas station, and needed the engine to be replaced. Everyone I spoke with at Proctor was amazing throughout this process. I believe the first person I spoke with was named Tom. He was very friendly and informative. Jay kept me updated throughout this process. His customer service was simply outstanding! We got our Lincoln back and everything is working PERFECTLY so far! Thank you to everyone at Proctor Automotive for helping us! If you are looking for a trustworthy group of people, Proctor is your answer!