In posting this review I just had my car looked at by the mechanics at Proctor. They never did the full repair and it was my choice to have them look. I was charged standard diagnostic fee and an hour to look at it, at this point my bill was around $174. I got a call and was told they haven't figured it out but hopefully in another hour they would have it. I'm in the hole a bit now but okay, so my bill is now $274. In the end I was told it was a fairly simple part and it would be 2 hours labor to fix. That price was too high for the part so I replaced it myself. I did notice that the screws were stripped on the part I took off (before I took it off) so it was stripped by or before the mechanic put it back together. So I was not informed of any option to replace the stripped out screws or the screws' condition at all when I picked it up. The staff was always very polite and friendly, just wished I would have been informed more of the things discovered while diagnosing the car.
Scottie, I know it's been a while since you left this review, but I'm disheartened you felt this way after the team took a look at your car. We strive to be as informative as possible when communicating our diagnostics with our customers, and I'm sorry we weren't able to let you know about your stripped screws, especially since you note how polite and friendly you found the team's assistance. Your feedback is greatly appreciated, and I hope that if you ever run into any trouble in the future, you'll let us take another look at your vehicle. I know your next experience with the team will be one for the books. Till then, please take care. -Chris R. Campbell Vice President
- Procter Automotive